Hours: 
8:00AM to 4:30PM 
Eastern Time, Monday through Friday, except holidays.

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 Place your order directly with us!
Telephone: 1-800-356-3072 or 1-540-788-9026 
FAX: 1-540-788-4856 
email orders
Mailing address: CHEMetrics, Inc., 4295 Catlett Rd., Calverton, VA 20138 


 
Scroll down for Terms, Quantity Discounts, Shipping, Returns, Warranty and Liability policies. 
 
Terms Net 30 days from date of shipment, with approved credit. Prices are FOB shipping point, Calverton, VA. Prices are subject to change without notice. Virginia sales tax will be added to shipments with addresses in Virginia.
VISA, MasterCard and American Express accepted.

Quantity Discounts

Test Kits, Refills and Components Instruments and Instrument Kits
Quantity* Discount Quantity* Discount
50-99 10% 5-9 5%
100-199  15%  10-19 10%
200 or more  20%  20 or more  15%
*Applies to single catalog number only.  Products may NOT be combined to qualify for discount.

Substantially higher discounts are available for large quantity orders. Contact the Marketing Department for details.

Shipping

    In the absence of instructions from the customer, merchandise will be shipped via UPS whenever possible. 
    Freight cost plus $4.00 handling will be added to the invoice. 
    Claims for transportation damage must be submitted to the common carrier.

Returned Merchandise

CHEMetrics generally accepts returns of resellable merchandise for credit when such merchandise is returned within 60 days.  Customers who wish to return merchandise should call CHEMetrics in advance to obtain authorization.  Restocking fees of 20% may be imposed except on instruments and filters returned within 30 days of purchase.  Additional fees may be imposed for special handling.

Warranty

CHEMetrics warrants its products to be free of defects in materials and workmanship from two years from date of manufacture, except as follows. Those reagent products which we identify as having shelf-lives shorter than two years are warranted through the expiration dates printed on the merchandise. Instrument products, other than their expendable components, are warranted for one year from receipt by the customer. This warranty does not apply to merchandise improperly stored or handled by a party other than CHEMetrics. THIS WARRANTY SHALL BE IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

Liability

The liability of CHEMetrics, Inc. for defective merchandise is limited to the cost of repair or replacement of that merchandise, whichever is lower. In no event shall CHEMetrics be liable for any injury, loss or damage resulting from the handling or use of its products. CHEMetrics does not authorize any person or agent to accept liability on its behalf.

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